Terms of service

Welcome to Masaar.store . By using this site, you agree to the following terms and conditions that govern your use of the site and purchases made through it. Please read these terms carefully before using the site or placing any order.

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Personal Data Protection Policy

At Masaar.store , we take your privacy very seriously and handle your personal data responsibly and transparently. This policy explains how we collect, use, and share your information when you browse the site or make a purchase.

Collection of personal information

We collect the following information:

• Device data: such as browser type, IP address, time zone, pages viewed, and cookie information. Used to improve site performance, it is collected automatically and shared with Shopify.

• Order information: Name, shipping address, billing address, payment method, email, phone number. Used for order processing and communication, and shared with Shopify, DHL, and the fulfillment center.

• Customer support: Any information provided when you contact us to resolve a problem or inquiry. This information is used for support purposes and shared only with Shopify.

Data Sharing

We only share your personal information with service providers necessary to operate the site or comply with legal obligations. These include:

• Shopify store management.

• Delivery companies like DHL.

• Official authorities in case of a legal request.

Advertising and Analytics

We use tools like Google Analytics to understand and improve site usage. We also display targeted ads across platforms like Google and Facebook. You can control these ads through those platforms' settings.

Your rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area, you have the right to:

• Access, modify, or delete your data.

• Request to transfer your data to another service provider.

Your data may be processed in countries such as Ireland, Canada or the United States via our trusted partners.

Cookies

We use cookies to improve your browsing experience, and you can control them in your browser settings.

Do Not Track

We do not change our data collection practices in response to Do Not Track signals, as there is no established standard yet.

Amendments

We may update this policy as needed, and any changes will be posted on this page.

Return and Refund Policy

At Masar , we strive to provide a satisfying and safe shopping experience. However, due to the health and personal nature of our products, our return policy is subject to the following controls:

Non-returnable products

All purchases are final and non-returnable, except in the following exceptional cases:

• The product arrived damaged or defective.

• Received a product that was completely different from what was ordered.

Submit an application

Please contact us within 48 hours of receiving your order and provide photos or a video demonstrating the problem. After verification, we will notify you of the acceptance or rejection of your order.

Admission requirements

• The product must be in its original condition, unopened or unused.

• The report must be submitted within the specified period.

• Attach evidence of the problem.

Financial refund

If the refund is approved, the amount will be transferred to the same payment method used within 1 to 14 business days , depending on the bank or service provider.

 

Communication

For more from Information or Questions or Complaints, Please communication With us via WhatsApp on Number +96560933699